Click on any of the sections below to see detailed data.

  • Customer Satisfaction (Patient)

    Q3 2016 Source: QA Customer Surveys About this data
    Overall Score

    92.8%

    • Measure

      Score (%)

    • Quality of Life

      94.6%

    • Quality of Care

      91.2%

    • Quality of Service

      92.6%

  • Customer Satisfaction (Family)

    Q3 2016 Source: QA Customer Surveys About this data
    Overall Score

    98.2%

    • Measure

      Score (%)

    • Quality of Life

      96.3%

    • Quality of Service

      100.0%

  • Therapy Outcomes

    Q4 2015 Source: Patient Data About this data
    Overall Score

    83.0%

    • Measure

      Score (%)

    • Return to Prior Level of Function: Self-care

      81.0%

    • Return to Prior Level of Function: Communication

      92.0%

  • State Surveys

    Source: Medicare.gov About this data
    Overall Rating
    • Measure

      Score (stars out of 5)

    • Health Inspection

    • Quality Measures

    • Staffing

    • RN Only

Administrator
(901) 765-3110
Email

Message from CEO

Thank you for visiting our Facility Scorecard page. We believe in honesty, transparency, and accountability as we care for you or your loved ones.

The healthcare provider/patient relationship is a sacred partnership that requires open communication and active participation from all parties.

I would personally like to offer an explanation as to why our State Survey star rating is low and what we are doing to improve it.

Star ratings factor in surveys from the past three years, which sometimes means problems that have long since been fixed can still “count against” a facility.

There is also a lag time between when the surveys occur and when they are posted to the federal database, meaning a facilityʼs star rating might have been impacted by a recent survey but final results have not yet been published.

A comprehensive plan is in place to raise our rating. We continually review our results, make adjustments, and look forward to improving our scores as we move forward.

While we are not perfect, we are working hard to improve quality and provide the high standard of care our patients deserve.

If you have any questions, please donʼt hesitate to call us at (901) 765-3110.

Sincerely,

Signature HealthCARE at Saint Francis